Privacy Policy

Ritual Ltd Privacy Policy – 25/5/2018

It is Ritual Ltd policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below.

Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).

We will only collect and use your Personal Data where:
• we have lawful grounds to do so, including to comply with our legal obligations;
• we are performing a contract with you for our services; and
• we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

For the purposes of the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”), we, Ritual Ltd, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

This policy is effective as of 25 May 2018. We review our privacy practices on an ongoing basis, and as such we may change this privacy policy from time to time. Please check this page frequently to ensure you are familiar with its current content.

1. Personal Data we collect via our website (the “Website”)

Personal Data that you provide to us

We only collect Personal Data where you choose to interact with us on the Website in the following ways:

When you sign up to receive free content, including eBooks.

• Email address
• First name
• Last name

When you make a purchase, or attempt to make a purchase, from the Ritual Limited Shop

• Name
• Email address
• Billing address
• Shipping address
• Payment information including credit card numbers (payment information is held by our payment processors, not us)

Data that we collect automatically

We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.

We may also collect data automatically through our use of cookies on the Website. Please see our cookie policy to find out about the types of cookies we set and why, and how you can adjust your settings to disable cookies.

2. Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:
• process and manage your use of our website;
• respond to your questions, comments and requests;
• Fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
• Communicate with you about your order;
• Screen orders for potential risk or fraud;
• Where you have opted-in to receive marketing from us, deliver communications that are relevant to your preferences / may be of interest to you;
• Improve our services and Website through analysis of information.

4. Sharing of your Personal Data

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include marketing automation platforms, payment processing platforms, social media advertising platforms such as Facebook and Google Adwords (for the purpose of custom audience generation and the development of targeting criteria for other audiences). Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

We use Shopify to power our online store. When you make a purchase or attempt to make a purchase through our online store, the information you provide will be transferred to Shopify for processing in accordance with their privacy policy and terms.

Via Shopify’s platform, we have enabled the option to make payments via Paypal. When you make a payment via Paypal, the information you provide will be transferred to Paypal for processing in accordance with their privacy policy and terms.

Shopify also powers our storefronts in Facebook and Instagram; Shopify shares customer data with Facebook and Instagram in order to take and process orders from those platforms. We also share some customer data with Facebook for marketing purposes – to help us make sure that our facebook and instagram ads have the best chance of being viewed by people who will be interested to see them.

We use mailchimp as our marketing automation platform. When you sign up to receive free content including ebooks, the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy and terms.

Finally, we may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

5. Keeping your Personal Data secure

We have implemented policy and technical measures to safeguard the Personal Data we collect from accidental loss, destruction or damage and unauthorised access, use and disclosure.

6. Retention periods for use of your Personal Data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you.

When you place an order through the Website, we will maintain your order information (excluding payment information) for our records, up to a maximum of seven years, unless and until you ask us to delete this information.

7. Children

This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.

8. Access to and control over your Personal Data

You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email or via our postal address:

• see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;
• ask us to change/correct your Personal Data;
• ask us to delete your Personal Data;
• object to the processing of your Personal Data;
• ask us to restrict the processing of your Personal Data;
• withdraw any consents you have given us to the processing of your Personal Data; and
• express any concerns you have about third parties’ use of your Personal Data.

9. Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

10. Contact Us

Our full details are: Ritual Ltd
Email for Privacy Questions:
Postal Address:Creedwell House, 32 Creedwell Orchard, Taunton TA4 1JY